Shipping
What does shipping cost?
Nothing. Shipping is free anywhere in India.
How long will my order take?
We dispatch in 1 to 3 working days. Delivery is usually within about 7 working days of dispatch, depending on where you are. Custom stitched pieces take longer, and we will tell you how long before you pay.
Do you deliver outside India?
Not at the moment. If you are abroad and want something, message us on WhatsApp and we will tell you honestly whether we can help.
Payment
Is cash on delivery available?
Yes, across India.
What else can I pay with?
UPI, cards, net banking and wallets, through Cashfree secure checkout.
Returns
What is your return window?
3 days from delivery. The piece must be unused, unwashed and with tags on. We refund rather than exchange, because most pieces are made only a few per size and we usually cannot hold a replacement.
How do I start a return?
Message us on WhatsApp at +91 63694 39328 with your order number and a photo. We will tell you what to do next.
Can I return an unstitched set?
Only if the fabric is uncut. Once it has been cut or stitched we cannot take it back.
Sizing and custom fit
Are the measurements body or garment measurements?
Garment. About 2 inches of ease is built in. The full chart and how to measure are on our size guide.
My size is sold out. Can you make it?
Usually yes. We cut and stitch in our own unit in Medavakkam, Chennai, so we can make most pieces to your measurements, including 3XL and above. Message us on WhatsApp with the product link and your measurements.
What does an unstitched salwar set include?
Fabric for the top, the bottom and the dupatta, ready for your own tailor. No size applies.
About the clothes
Is the colour in the photo accurate?
Close, but screens differ and handloom dye lots vary slightly. If exact shade matters, ask us on WhatsApp and we will send a photo in daylight.
Will handloom cotton shrink or bleed?
A little on the first wash, yes. That is normal for natural dyes and handloom weave. Our fabric care page explains how to handle it.
Who makes these?
We do. H & N Fashions is a small tailoring unit in Medavakkam, Chennai. The fabric is sourced from weavers and printers around India, and the cutting and stitching is ours.
Still stuck?
WhatsApp is fastest: +91 63694 39328. A person reads it, not a bot.